Question 1

Do i have a shop or gallery?

Accepted Answer

I have a workshop in Worthing but it isn't open all the time. Please contact me to make an appointment. I can also come to you or meet at a location of your choice.

Question 2

What is a mount?

Accepted Answer

A mount (also called a mat) is a piece of board that sits around your photo/picture/artwork to enhance it. It acts as the primary framing mechanism for your picture, and should compliment the picture itself as well as the moulding (the frame you see on the outside).
It also helps to prevent your picture from coming into contact with the glass which can cause damage.
 
A mount can be used in many different ways. Colour choice is important: a classic, subtle choice would be white or cream, or you could choose to pick out a particular detail or focal point in the picture. You can layer mounts to give depth, add interest, or to balance the overall look and feel of a framed piece. Don't worry, your framer will guide you through this choice to help you get the best finished product possible!

Question 3

What do you mean by "aperture size"?"

Accepted Answer

The aperture is the size of the cut-out or hole in the middle of the mount, or mat.

Question 4

What type of mount (matt) board do you use?

Accepted Answer

There are various suppliers fo different styles of board. We use conservation mountboard as standard.

Question 5

What types of Glass do we offer?

Accepted Answer

Standard Float glass, UV and/or Non-Reflective glass - are all available.

Question 6

Am i insured for your artwork while i'm working on it?

Accepted Answer

Yes

Question 7

Could we organise a video call to discuss what I need?

Accepted Answer

Yes (Zoom, MS Teams, FaceTime, WhatsApp etc)

Question 8

Who is Wood and Wildey?

Accepted Answer

See here - https://www.woodandwildey.com/about-wood-wildey

Question 9

How can we be contacted?

Accepted Answer

By Phone, Email, Text - see Contact page - https://www.woodandwildey.com/contact

Question 10

Are our prices competitive?

Accepted Answer

Yes, we offer high end mouldings along with recycled mouldings. Differing glass products too. We try to keep our overheads to a minimum with an aim to keep your costs down.

Question 11

How long will it take?

Accepted Answer

I try to work to your timeframes. In busy periods there could be a delay of up to week. I'll always keep you informed on progress by email/text/phone.

Question 12

Do prices include VAT?

Accepted Answer

I'm a small local business, starting in 2020 9not the bets time to do that with Covid-19!), and not VAT registered. 20% will not be added to your quoted price.

Question 13

Will we collect and delivery items?

Accepted Answer

Yes - locally. If further afield I'm happy to collect/deliver but when i'm passing through the area.

Question 14

Do you do mass produced frames?

Accepted Answer

No, but more than happy to make several frames to same size/colour etc to suit your needs. I will supply mountboard to fit mass produced shop bought frames if required.

Question 15

What materials are used on the mouldings?

Accepted Answer

Wood (as the the company name suggests) is our key ingredient! We may have some recycled/reused materials that are Polycore/Metal but they are very few and far between.

Question 16

Can i collect my order?

Accepted Answer

If you would prefer to, absolutely. We can meet whereever (locally) you would like.

Question 17

How do i pay?

Accepted Answer

Bank Transfer, PayPal or Cash but with recent Covid related advisories, Bank Transfer is probably the best method.

Question 18

Can you restore old frames?

Accepted Answer

The short answer is yes! However it really depends on the frame. Sometimes restoration can take time and materials that might not be suitable for your budget. I'm very happy to meet and discuss your requirements.

Question 19

Can you work on large format framing projects?

Accepted Answer

Yes I can. My workshop is large enough to accommodate large formats. Please get in touch to discuss your requirements.

Question 20

Can you frame memorabilia?

Accepted Answer

Yes, this is something I am asked to do quite often. We generally use a deep box frame. Fixings are dependent on the items you wish to frame. Please get in touch to discuss your project.

woodandwildey

friendly picture framing services

worthing, west sussex

Frequently asked questions about picture framing